eCommerce marketers were faced with mounting challenges over the last year, with several having to change how they marketed their businesses.
Traditional grocery chain stores in the U.S. and Canada saw an 80% increase in online sales in April. Globally, there has been a 119% increase in first-time online shoppers, compared to the same time, last year.
One common theme across all the industry sectors was the increase in the number of marketing emails that were sent out.
As an email service provider, we were able to take a bird’s eye view and analyze over 50+ billion emails to put together ourEmail Benchmark Report for 2020where we share insights on how email marketing has changed in the wake of the pandemic.
The report also outlines unique strategies to improve your email marketing performance over time with the use of Artificial Intelligence to improve deliverability and engagement. You can download the complete report here.
It’s common knowledge that most of the subscribers in email lists are on Gmail. This widespread adoption can be attributed to the integration within Android devices, and the option to sign up and sign in with Google on all websites.
Gmail is also the most advanced inbox provider that knows how to tackle spam and improve the user experience.
Due to its superior email analysis capabilities, it boasts the highest email deliverability at 95% among all the major mailbox providers.
The eCommerce industry has a very high email volume considering the number of offers and product inventory changes they send to users. Let’s take a look at their email metrics here.
With the sheer volume of emails sent out, the eCommerce industry continues to maintain a high 96% average inbox placement. The lockdown affected deliverability since the email frequency had dropped, it has since improved a lot.
Additionally, we observed a 20-30% increase in inboxing across all industries when paired with Raman, our AI-engine that optimized for better deliverability.
If your eCommerce campaign gets higher than an 11% open rate, your campaigns are performing above-average. The average click-to-open-ratio for eCommerce brands is 2.89% as displayed in the graph above.
You can improve your marketing campaign performance even further by optimizing your subject lines designed to pique users’ curiosities and improve opens:
With the help of AI-powered tools, like our Subject Line Optimizer, you’re able to benefit from the insights and analysis that come from billions of subject lines and their performance metrics. With the insights generated from the tool, you can get suggestions to modify your subject line to increase the probability of your users engaging with them.
Compared to all the industries across the spectrum where the average bounce rate is 1.2%, the eComm industry has a lower overall bounce.
Email bounces are important to consider as a high bounce rate can decrease your email delivery rate and impact your overall campaign performance.
One of the most efficient ways of reducing your bounce rate is by implementing a confirmed opt-in verification for your brand website. This will distill the genuine email ids from the temporary/fake ids which are often entered by one-time shoppers.
You can also get your mailing list scrubbed using a verification and validation service to make sure that it is free from spam traps, typos, invalid ids, etc. The last part is implementing an effective sunset policy, where the dormant users who have not checked your emails for the last 6 months need to be said goodbye and removed from your mailing list.
This allows you to maintain a clean list and improve long-term campaign performance.
As a marketer, every subscriber in your mailing list is a potential business opportunity. If you don’t act on them and engage them through your relevant content then they might just switch over to your competitor. If 40% of your mailing list gets churned out, this could lead to a big loss on your revenue at the end of the year.
The eCommerce sector has fewer users churning out of every 100,000 compared to many other industries.
A few tips to reduce your churn rate further:
Most industries benefit from sending emails on Fridays, and the eCommerce industry is no different. Of the many campaigns sent out over the week, Friday gave the best results.
Wednesday turned out to be the worst day to generate much engagement from the emails.
Fridays tend to cause a positive “weekend-mood” that results in a higher engagement rate with certain types of emails.
The best day of the week is just an indication of what serves major brands. But your best day to send campaigns could be different so test on different days and times and find your sweet spot.
Of all the analyzed campaigns run by the eCommerce industry, the best one generated a 36.92% open rate. While this is considerably lower than the other industries we examined, it is a 3.6x increase over the eCommerce industry average.
The subject line used for their best campaign was – A Note From Our CEO
This subject line speaks personally and doesn’t reveal the context. It tells the receiver that this is a message directly from a person they trust, but doesn’t mention what the message is. This is one of the reasons it received such an overwhelming response from its users.
Brands within the eCommerce industry send out 11 emails per month, on average. The highest email frequency is 36 by the Deals/eCoupons sector.
As an eCommerce brand, you can make use of this information when you need to increase the number of emails you send out every month. Users are happy to get discounts in their inboxes and you can improve the engagement and the email frequency by including coupons in your future emails.
As marketers, we all know the importance of analyzing how our competitors are reaching our subscribers, customers, and potential customers. We want you to take the above statistics and benchmarks and build your email marketing program around how customers are digesting the barrage of emails they’re getting regularly, and how to make your brand stand out from the rest.
Don’t forget to take a deeper dive into what we learned from studying over 50 billion emails that were sent out this past year from businesses around the world, across all industries. Beyond the statistics, you’ll find actionable tips and tricks to increase your engagement.