It has been a couple of months since the pandemic caught us unawares, with many people still struggling to come to terms with this new reality. Obviously, the crisis is coupled...

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Great customer service experience drives growth. Done well, it’s a magnet that will keep customers coming back for more. Done badly, it can spell failure. Happy customers will...

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There’s so much to think about when you come to set up a business, it can seem a little overwhelming. From finding the right contact center software to choosing a VoIP phone...

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A business that follows the Six Sigma principles is one that focuses upon maximizing customer value and minimizing waste at the same time. In other words, you want to be able to...

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The digital industry is becoming more and more accessible by the minute. Almost all businesses can now be seen competing with each other on attracting more views and clicks...

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Leadership isn’t about you. It’s about the effect you have on the people who rely on you. The best way to maximize your potential as a leader? Learn how to adjust your...

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What goes into a successful local marketing campaign? Best practices that have emerged focus on these five campaign elements: Industry experts agree that accurate, up-to-date...

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A common sentiment towards automation in the business community is fear that an extraordinary amount of jobs will eventually be replaced by artificial intelligence. Especially...

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6 Ways to Increase Your Customer Base Use personalized marketing strategies and cohesive design to attract more customers Share this Article By Guest Voices To thrive in...

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Let’s face it, it’s becoming increasingly difficult to get a new customer into your store or on your website. With the continual changes to digital marketing, user habits and...

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